Contact Us
Got a question about one of our reviews, spotted something out of date, or curious how we put our rankings together? This page explains the best way to reach New Online Casinos Canada and what you can expect from us when you do.
What we can help with
New Online Casinos Canada is an independent site covering online casinos available across Canadian provinces. We're not a casino ourselves, and we don't process deposits, withdrawals or bets — so there are some things we simply can't resolve for you. Here's a quick guide to what does and doesn't belong in a message to us:
- Site feedback — outdated bonus terms, broken links, or a rating that needs a second look
- Content suggestions — a Canadian casino, payment method or topic you think we should cover
- Corrections — factual errors you've noticed in a review, comparison table or FAQ
- General queries — how our ranking process works, why an operator is or isn't listed, or how we handle affiliate relationships
What we can't do is intervene in your account with a specific casino, process a withdrawal, or arbitrate a dispute between you and an operator. For that, the casino's own customer support team is the right first stop, since they hold your account details and transaction history — we don't.
If your query is about a specific casino
If something's gone wrong with a deposit, a bonus, or a withdrawal at one of the brands we cover — say Betninja, WinnerIsland or Zoccer — your fastest route to a resolution is the operator's own live chat or support email. Every licensed casino operating in Canada is required to offer a support channel, and they're the only ones with access to your account. Once you've raised it with them, if you feel the response was unfair or you'd like our take on how the situation compares to what other players have reported, we're happy to hear about it.
Concerns about gambling behaviour
If you or someone close to you is finding it hard to control gambling activity, this contact page isn't the right channel for that conversation — please look at our Responsible Gambling page instead. It covers self-exclusion tools, deposit limits and where to find independent support services in Canada.
Before you write in — a few things worth checking
A lot of common questions are already answered elsewhere on the site, so you might save yourself a wait:
- Curious how we scored and ranked the casinos on our list? See our About Us page for a breakdown of our review process and how commission fits (or doesn't) into our ratings
- Wondering about our legal notices or how the site itself operates? Our Terms and Conditions page covers that
- Looking for something outside the Canadian market? Note that our Non Gamstop Casinos UK coverage is aimed at a different jurisdiction and doesn't apply to Canadian players
What happens after you contact us
Every message we receive is read by a real person on our editorial side, not routed straight to an automated reply. We prioritise corrections and licensing concerns first, since those affect the accuracy of what other readers see. General feedback and content suggestions get reviewed on a rolling basis and may feed into future updates of our casino comparisons, even if we can't reply to every message individually.
We don't ask for account passwords, deposit confirmations or ID documents through this contact channel, and you should never send them to us. If you're ever asked to do so by someone claiming to represent New Online Casinos Canada, treat it as suspicious and don't respond.
A note on how we're funded
Some of the casinos listed on this site pay us a commission if a reader signs up through our links. This funds the site and doesn't cost you anything extra, but it's worth knowing when you read a review or send us feedback about a listing — commission never decides where an operator sits in our rankings, and we say so plainly wherever it's relevant.